A black screen with six white dots appears after authenticating to Symantec Endpoint Encryption (SEE) on HP Z420 and HP Z620.

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Article ID: 158414

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

A black screen with six white dots appears after authenticating to Symantec Endpoint Encryption (SEE) on HP Z420 and HP Z620.

Black screen with six white dots.

Resolution

HP has determine the cause of this issue and released a new BIOS which includes this fix. Contact HP for this fix or download from their website at the link below.

Note: this fix has only been verified with SEE 8.2.1 MP6 and above. Please make sure SEE is updated to MP6 or newer.

The new BIOS can be found on HP's website here:

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/? sp4ts.oid=5228607&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState% 3Didx%253D4%257CswItem%253Dwk_122763_1%257CswEnvOID%253D4054%257CitemLocale% 253D%257CswLang%253D%257Cmode%253D4%257Caction% 253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portl et.endCacheTok=com.vignette.cachetoken


HP Z420/Z620 Workstations System BIOS
Type: BIOS
Version: 03.50 Rev. A (17 Sep 2013)
File name: sp63328.exe (19 MB)

SEE FD 8.2.1 mp 14 addressed this reported issue also.


Applies To

Hewlett-Packard (HP) models Z420 and Z620 are affected.