Attempting to update to a new release shown in the Administration->Version->Updates page returns error that the update is not available

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Article ID: 158382

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Updated On:

Products

Messaging Gateway

Issue/Introduction

 When selecting a software release for update in Administration->Version->Updates, an error is returning indicating that the selected software release is not available.

Cause

 The selected release has been removed from the software update repository but still appears in the Control Center Administration->Version->Updates page. The software update repository is checked on a scheduled basis for new versions but cached versions which no longer appear in the repository are not automatically removed from the Updates page.

Resolution

 This is a display issue and can be addressed by selecting the "Check for updates" button on the Administration->Version->Updates page which will remove all cached entries and query the software update  repository to refresh the list of available updates.

This issue will be addressed with a future release.


Applies To

 Symantec Messaging Gateway