Error: "Application not installed" when installing the App Center agent on Android devices

Products

• Symantec Products

Issue/Introduction

When installing the Symantec App Center App (mobile agent) on certain Android devices, you see the error: "Application not installed" and the agent installation fails.

Cause

Incorrect version of Java (JDK SE 1.7.x.x) is installed on the AppCenter server.

Resolution

 

Install the Oracle java development kit version 6u3x  or use Jdk-6u31-linux-x64-rpm.bin on AppCenter server.

Use the following command to check current java version that's installed on the server:

[[email protected] bin]# rpm -qa | grep jdk

Use the following steps to uninstall and re-install Java on the AppCenter server:

1. On the AppCenter server, in the bin directory, run the following command to uninstall the currently installed version of Java:
   [[email protected] bin]# rpm -e  jdk-1.7.0_21-fcs
2. Download Java version  jdk-6u31-linux-x64-rpm.bin from:
   http://www.oracle.com/technetwork/java/javasebusiness/downloads/java-archive-downloads-javase6-419409.html#jdk-6u31-oth-JPR
   
   IMPORTANT: An Oracle SSO account is required to download Java. You can sign up for a free account at http://www.oracle.com
   
   
3. Copy or move the installation file to a dedicated folder (a folder that only contains the installation file)
4. Right click the folder and choose to open it in Terminal.
5. Execute the following commands to run the installation:
   [[email protected] appcenter]# Chmod +x jdk-6u31-linux-x64-rpm.bin
   [[email protected] appcenter]# ./jdk-6u31-linux-x64-rpm.bin
   
   
6. Follow the on-screen prompts to finish the installation.
7. On the AppCenter Console Settings page, select Device Client > Android Client.
8. Click Rebuild Android App Center client and then save the new client.
9. To download the new Android client, on the AppCenter Console, go to Downloads > Download Android Client.

 

Applies To

Version: App Center 4.1.5 on-premise

OS: CentOS-5.8 64 bit

Affected devices:
Android 4.1.2 (kernel 3.0.31-795352)
Android 4.2.2 (kernel 3.4.34-942565)

Non-affected device:
Android 4.3 (kernel 3.1.10-g1e8b3d8)

Java:  Java JDK se 1.7.x.x and higher version