BUG REPORT: Symantec Encryption Desktop Linux: Encryption causes Kernel Panic with RHEL 6 on either HP 8570w, 8570p or HP 8770w EliteBook Laptops.

Products

• Symantec Products

Issue/Introduction

Currently if you Whole Disk Encrypt either the HP 8570w EliteBook, HP 8570p EliteBook, or the HP 8770w EliteBook with Symantec Encryption Desktop for Linux and reboot the system you will receive an error.

Kernel panic – not syncing: Attempted to kill init!

Cause

Unknown at this time but it appears to be hardware specific

Resolution

Symantec Corporation is committed to product quality and satisfied customers.  This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

The following is a known temporary workaround for the issue until the version/maintenance pack is released:   You can Modify your Grub Kernel boot line and add acpi=off then boot.  You no longer have power controls, and the fans are constantly on, but the machine will boot in order to attempt and recover.

 

Applies To

RHEL version 6.x

HP EliteBook models listed

Symantec Drive Encryption 10.3.0