Sony VAIO system freezes at logo after Symantec Drive Encryption.

Article Id: 158355

Status: Published

Updated On: 29-08-2013 08:17

Legacy Id: TECH210055

Products:

Drive Encryption

Issue/Introduction:

After encrypting a laptop with Symantec Drive Encryption , The system Freezes and hangs at VAIO logo.

Cause:

This issue is observed on system with specific BIOS version - R028Q3. Which Sony Corporation has addressed in their latest BIOS version - R0301Q3

Resolution:

If you are on a prior BIOS version, you will need to download and upgrade BIOS version to - R0301Q3.

Applies To

Sony VAIO VPCS117GG

Symantec Drive Encryption 10.3.0 MP3