Sony VAIO system freezes at logo after Symantec Drive Encryption.

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Article ID: 158355

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Updated On:

Products

Drive Encryption

Issue/Introduction

After encrypting a laptop with Symantec Drive Encryption , The system Freezes and hangs at VAIO logo.
 

Cause

This issue is observed on system with specific BIOS version - R028Q3. Which Sony Corporation has addressed in their latest BIOS version - R0301Q3

http://www.sony-asia.com/support/download/424229/product/vpcs117gg

Resolution

If you are on a prior BIOS version, you will need to download and upgrade BIOS version to - R0301Q3.


Applies To

Sony VAIO VPCS117GG

Symantec Drive Encryption 10.3.0 MP3