Sony VAIO system freezes at logo after Symantec Drive Encryption.

Products

• Drive Encryption

Issue/Introduction

After encrypting a laptop with Symantec Drive Encryption , The system Freezes and hangs at VAIO logo.

 

Cause

This issue is observed on system with specific BIOS version - R028Q3. Which Sony Corporation has addressed in their latest BIOS version - R0301Q3

http://www.sony-asia.com/support/download/424229/product/vpcs117gg

Resolution

If you are on a prior BIOS version, you will need to download and upgrade BIOS version to - R0301Q3.

Applies To

Sony VAIO VPCS117GG

Symantec Drive Encryption 10.3.0 MP3