Empty package snapshot xml files.

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Article ID: 158345

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Packages are unable to get to clients because the package snapshot is empty.

Cause

Snapshot xml file was not created properly.

Resolution

1. Delete the empty package snapshots from the snapshot folder (C:\ProgramData\Symantec\SMP\Snapshots).  The easiest way to find these is usually to sort by size and then delete the 0k xml snapshots.

2. Run the "NS.Package Refresh" task from the windows task scheduler.

 


Applies To

SMP 7.1