The Symantec Mobile Management 7.2 SP 2.1 and older is not compatible with iOS 7, due to Apple’s changes in app access to UDID and MAC addresses. Symantec recommends updating Symantec Mobile Management version 7.2 SP 2.1 with this iOS 7 point fix. This point fix addresses these issues to enable compatibility with iOS 7.
SMM 7.2 SP1 and earlier version customers will need to upgrade to SMM 7.2 SP 2.1 first, and then apply this iOS 7 point fix. This point-fix can be applied to Symantec Mobile Management 7.2 SP 2.1 for SMP only.
An iOS 7 - compatible SMM agent is now available for compile. The Apple App Store build will be available very soon. This new device agent is also required on all iOS 7 devices before they can be managed in conjunction with this point-fix. The in-house version of this agent is available through the MDM Agent Builder application. Please see www.symantec.com/docs/TECH210048
Symantec strongly urges that you backup all data and settings for Mobile Management prior to upgrade. We also urge that you read the release notes for any upgrades and updates to Symantec Mobile Management prior to their upgrade as well. During this point-fix, Altiris will be restarted. Please plan for the service outage. Please read these instructions entirely before proceeding.
During application of this point-fix, the following list of filters will be updated to include the iOS 7 device type:
How to apply this point-fix:
Download and extract the attached file "PF-3275244-3.zip" to a folder.
On the Symantec Management Platform server (NS):
C:\Program Files\Altiris\MobileManagement\Config\MobileManagement_DLPItems.config
C:\Program Files\Altiris\MobileManagement\Config\MobileManagement_Filters.config
(Make sure to use the above command correctly with the full path to the MobileManagement.config file. This command may take some time to complete and Altiris will be unavailable as services are restarted.)
On all Mobile Management site servers (MMS):
C:\ProgramFiles (x86)\Symantec\Mobile Management\Enrollment\bin\MobileConfig.dll
C:\ProgramFiles (x86)\Symantec\Mobile Management\Enrollment\bin\SYMC-IosEnroll.dll
C:\ProgramFiles (x86)\Symantec\Mobile Management\iosservices\bin\OSIMDMHandler.dll
C:\ProgramFiles (x86)\Symantec\Mobile Management\iOSWS\bin\SYMCMDMWS.dll
C:\ProgramFiles (x86)\Symantec\Mobile Management\NTServices\SymantecMMService.exe
Symantec Android Command Service
Symantec APNS Service
Symantec C2DM Service
Symantec iOS Command Service
Symantec Mobile Management
Symantec Mobile Management Queue
Symantec Mobile Management Service Agent
Symantec Tunnel Server
SymantecEASService
World Wide Web Publishing Service
An iOS 7 - compatible SMM agent is now available for compile. The Apple App Store build will be available very soon. This new device agent is also required on all iOS 7 devices before they can be managed in conjunction with this point-fix. The in-house version of this agent is available through the MDM Agent Builder application. Please see www.symantec.com/docs/TECH210048
Applies To
Symantec Mobile Management for SMP
iOS 7