Problems with the Servicedesk Resolve/Close Multiple Incidents Application

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Article ID: 158331

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Updated On:

Products

ServiceDesk

Issue/Introduction

When using the Resolve/Close Multiple Incidents tool in Servicedesk, the set of incidents is not editable.  Individual incident tickets cannot be removed.

To reproduce the problem:

1. Go to Submit Request > Administrative Service > Resolve/Close Multiple  Incidents

2. Search & Add Tickets

3.  From the Selected Tickets section > Click Remove option

The actual result  is that the incident ticket is not removed    The expected result is that the incident ticket should be removed from the selection set.

 No error displayed

Cause

 Missing data in the save sets of the closure process.

Resolution

 This has been fixed and resolved.  The fix will be coming with Servicedesk 7.6 release.  This release is targeted for the end of 2013.  As a workaround, you can use the SD.BulkClosure  process found on Connect at this location


Applies To

 Servicedesk 7.5 GA