BIOS mode error "internal error 0X0080"

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Article ID: 158316

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

This error message can come up after turning on the computer, before even showing the bootguard to authenticate. The 0x8? address relates to harddrives. The error message can vary, depending on the nature of hardware failure in the harddisk or the BIOS manufacturer.

The addresses can also vary:

First harddisk:

0x0080

0x80

Second harddisk:

0x0081

0x81

Cause

This is a hardware related error message and does not involve any Symantec software like PGP Desktop / Symantec Encrytion Desktop or Symantec Endpoint Encryption.

Resolution

Since this error indicates a severe hardware failure, the recovery of this error might be impossible or only be possible with the relevant expertise, i.e. HDD manufacturer or a specialised authority.

Pre-caution:

Refrain from using any tools that write to the disk, the encryption on the disk can get corrupted.