Activate an external keyboard with Microsoft Surface Pro after encryption

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Article ID: 158312

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Updated On:

Products

Drive Encryption

Issue/Introduction

After encrypting a disk on a Microsoft Surface Pro coputer running on Microsoft Windows 8 booting in UEFI mode, the Touch Cover or Type Cover keyboard becomes inactive after a restart, or resuming from hibernation. This problem applies to Encryption Desktop 10.3.0 and 10.3.1.

Resolution

This problem is fixed in Symantec Encryption Desktop 10.3.2.

Download the Latest Version

Alternate Workaround(s)

Connect the keyboard properly with Surface Pro before you turn on your system and before you perform the following procedures:

To activate the Touch Cover or Type Cover keyboard at reboot

  1. Press and hold the power button (present on the top right edge of Surface Pro), and then press the volume down button (present along the left edge of the Surface Pro) simultaneously.
     

To activate the Touch Cover or Type Cover keyboard after Windows hibernation

  1. Press and hold the power button to turn off Surface Pro.
  2. Press and hold the power button, and then press the volume down button (present along the left edge of Surface Pro) simultaneously.