Alertcollector not started automatically.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Alertcollector is installed on a machine.

After the reboot of the machine, alertcollector is not started automatically

Command caf status cfprocessmanager returns status stopped for "Alert Collector"

The solution is to start Alert Collector manually with this command :

alertcollector start

But why it is not started manually?

 

Environment

CA Client Automation - All Versions.

Resolution

At startup, hmagent.exe starts automatically alertcollector.exe 

In TRC_CF_HMAGENT*.log in trace DETAIL following lines should appear :

150917-07:31:06.1295068L|004824|0000128c|hmagent   |hmagent         |HMAgent.cpp         |000781|DETAIL | HMAgent::StartMonitoring(). Starting Alert Collector

150917-07:31:06.1307415L|004824|0000128c|hmagent   |hmagent         |HMAgent.cpp         |000794|DETAIL | HMAgent::StartMonitoring(). Alert Collector started successfully

Remark :

Trace DETAIL for HMAGENT could be set with this command :

cftrace -c set -l DETAIL -f CF -pp hmagent -s 30000

If service "CA DSM r14 Health Monitoring Agent Service" has been set for "Manual" or Disabled startup type, process hmagent.exe and alertcollector are not automatically started.

The solution is to set the startup type of "CA DSM r14 Health Monitoring Agent Service" service to Automatic.

But if it is not possible to do this, execute this command to indicate that process alertcollector should be started automatically when caf is started :

ccnfcmda -cmd setParameterValue -ps itrm/common/caf/processes/alertcollector -pn startwithcaf -v 1

After the reboot of machine, process Alertcollector.exe is automatically started and running.