Manual Un-installation steps for Symantec Protection for SharePoint (SPSS) 6.0.2.5 on Microsoft SharePoint Server 2010

book

Article ID: 158307

calendar_today

Updated On:

Products

Protection for SharePoint Servers

Issue/Introduction

Manually removing SPSS when add/remove programs fails.
 
 

Cause

Add remove does not remove components completely.

Resolution

In the following steps you will need to Stop IIS and remove keys from the registry.
 
Please download  "RemoveAllReg"  attached below and move to the following location  "Drive:Program files—Symantec—Sharepoint--Installer".
 
The password to unzip is symc.
 
(Warning: these steps are provided as a guide only. We recommend making a backup before modifying the registry or the sharepoint webconfig.)

- Stop IIS. Open the command prompt and run the following command.

1

- Stop the “Symantec Protection 6.0 for SharePoint Servers” service from services.msc.   
- Remove configuration table from database and SPSS 6.0 settings from SharePoint farm
            - Open command prompt.
            - Run the following command using windows command prompt.
                 cd <Install Dir>\SharePoint\Installer
  

- Start Dbgview.exe and keep it running.

- Run the command below. Notice the entry highlighted in Dbgview.exe window. Verify if the SPSSObject table is deleted from SharePoint configuration database.                     
      ConfigureSystem.exe Unmark   

    
 
 
- Run the command “ConfigureFarm.exe Remove”. Notice the entry “Existing properties removed…” in the Dbgview.exe window.
 
 
 
 
- Make a backup copy of uninstall.bat from "Drive:Program files>Symantec>Sharepoint->Installer". Modify uninstall.bat using the steps below.
 
 
i.   DEPLOYURL  is the URL of SharePoint central admin site e.g. http://<machine name>:<port>      
ii.  For MOSS 2010 SHAREPOINTBINPATH = “C:\Program Files\Common Files\Microsoft Shared\web server extensions\14\BIN”
iii.  FEATUREID = “a0b21f07-5ca7-454b-acd0-83f441ad5b16"
 
- Run uninstall.bat from command prompt. 
 
 
 
- Stop the SharePoint Admin Service.
 
- Make a back up of SharePoint’s [Central Administrator Site] Web.config file(See Reference section to identify location of SharePoint’s web.config). Modify the web.config using the steps below.
 
- Remove following tags from SharePoint web.config file (SharePoint web.config file is located at )
a.       <SafeControl Assembly="Symantec.SPSS.AdminConsole, Version=6.0.2.5, Culture=neutral, PublicKeyToken=37224a1b3cce3996" Namespace="Symantec.SPSS.AdminConsole" TypeName="*" Safe="True" />
b.      <SafeControl Assembly="RJS.Web.WebControl.PopCalendar.Ajax.Net, Version=1.0.2616.22725, Culture=neutral, PublicKeyToken=5bac9568331177db" Namespace="RJS.Web.WebControl" TypeName="*" Safe="True" />
 

- Make a back up of the registry. (Start > Run > regedit > click “Export” from File menu).

- Copy the RemoveAllReg.exe shared as patch with this document to Drive:Program files>Symantec>Sharepoint->Installer.

- Run the RemoveAllReg.exe as shown below. This command will create list of registry entries to be removed on “C:\list.txt”.

-  Open the list.txt file output will be similar to below. Search the highlighted GUID in the registry and delete the entries. Please note that entries are under HKEY_LOCAL_MACHINE.  After deletion verify that entry of “Symantec Protection 6.0 for SharePoint Servers” from Add/Remove program files of window’s control panel.

FullPath is SOFTWARE\Classes\Installer\Features\8F64C9BC1B7B89C4FACBF10C33A889BD

sub key tree is8F64C9BC1B7B89C4FACBF10C33A889BD

FullPath is SOFTWARE\Classes\Installer\Products\8F64C9BC1B7B89C4FACBF10C33A889BD

sub key tree is8F64C9BC1B7B89C4FACBF10C33A889BD

FullPath is SOFTWARE\Classes\Installer\UpgradeCodes\E5AE2D1D08645C141AF0F91556588259

sub key tree isE5AE2D1D08645C141AF0F91556588259

FullPath is SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\E5AE2D1D08645C141AF0F91556588259

sub key tree isE5AE2D1D08645C141AF0F91556588259

FullPath is SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8F64C9BC1B7B89C4FACBF10C33A889BD

sub key tree is8F64C9BC1B7B89C4FACBF10C33A889BD

FullPath is SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CB9C46F8-B7B1-4C98-AFBC-1FC0338A98DB}

 

- Delete Symantec’s folder from Sharepoint’s 14 hive folder.

   - Goto %programfiles%\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\ADMIN

   - Delete below mentioned Symantec folder from the location shown.

 

- Remove the SPSS links from SharePoint Central Admin page.

1.  Open the command prompt.
2.  Run the following command: SPSS_Link_Creator.exe RemoveLink

 

 - Run the following command: sc delete “SymnatecSharePointScan”

 

- Check that “Symantec Protection 6.0 for SharePoint Servers” service is uninstalled from services.msc

- Remove these assemblies from Global Assembly Cache. To open Global Assembly Cache ( Start > Run > type “assembly”). 

·         Symantec.Sharepoint.DataAccess.BO.dll
·         Symantec.Sharepoint.Entities.dll
·         Symantec.Sharepoint.LoggerClient.dll
·         Symantec.Sharepoint.LoggingService.dll
·         Symantec.Sharepoint.ReportingService.dll
·         Symantec.Sharepoint.RTCommandClient.dll
·         Symantec.Sharepoint.ScanService.dll
·         Symantec.SharePoint.Service.DataAccess.dll
·         Symantec.Sharepoint.Service.Logger.dll
·         Symantec.Sharepoint.Service.Notification.dll
·         Symantec.Sharepoint.Service.RTCommand.dll
·         Symantec.Sharepoint.Service.ScanAPICore.dll
·         Symantec.Sharepoint.Shared.InterfaceLibrary.dll
·         Symantec.Sharepoint.SPSSCore.dll
·         Symantec.Sharepoint.SPSSCore.SPSVersion2003.dll
·         Symantec.Sharepoint.SPSSCore.SPSVersion2007.dll
·         Symantec.Sharepoint.SPSSCore.SPSVersion2010.dll
·         Symantec.Sharepoint.SPSSRuleEvaluator.dll
·         Symantec.Sharepoint.Utility.dll
·         SymantecScanLibrary.dll
·         PSLICAPLib.dll
 
- Delete the “SharePoint” folder located in “C:\Program Files\Symantec\SharePoint\Symantec\” directory
- Start the SharePoint Admin service.
 
- Start IIS
 
SPSS is now now removed completly , you can install a new SPSS
 
 
------------------------------------------------------------end---------------------------------------------------------------
 
 
REFERENCE:
 
Location of Webconfig file:
 
1. Go to Start -> Run and type inetmgr.
2. Right click on the Central Administration Site > Manage Web Site > Advanced Settings
 
 
3. The “Advanced Settings” window opens up, and the “physical path” lists the web.config file location.

 

 

 

Applies To

Microsoft SharePoint Server 2010

Symantec Protection for SharePoint Servers 6.0.2.5.

 

Attachments

RemoveAllReg.zip get_app