Error "You are using an unsupported browser" appears while using the Symantec Management Platform Console

Products

• IT Management Suite

Issue/Introduction

When using the Symantec Management Platform Console, an error occurs stating that an unsupported browser is being used. Unexpected requests to install "plug-ins", such as image that looks like a puzzle piece or "Google plugins", may appear where they shouldn't or re-appear even after they have been installed previously. Seeming data loss of records or values may also occur.

You are using an unsupported browser. Some features will not work unless you use a recent version of Internet Explorer / Edge.

Environment

ITMS 8.x

Non-Internet Explorer browser.

Resolution

A non-Internet Explorer browser was being used.

Current support browers are Internet Explorer 10 & 11, Microsoft Edge, Firefox, and Chrome as documented in the following:

https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/it-management-suite/ITMS/Platform-and-OS-Support.html