Symantec Web Gateway (SWG) Content Filter fails to update when SWG is configured to use a proxy.

Article Id: 158301

Status: Published

Updated On: 13-08-2013 15:15

Legacy Id: TECH209595

Products:

Web Gateway

Issue/Introduction:

Symantec Web Gateway (SWG) Content Filter fails to update when SWG is configured to use a proxy for Web Gateway secure communication (SSL) with Symantec Threat Center.

There are no errors being logged in the UI but the Content Filter Version status on the Administration:Updates page shows that no update have been received.

Resolution:

Please contact Symantec Support and provide this document ID for a possible solution to this issue.

Applies To

SWG is configured to use a proxy for Web Gateway secure communication (SSL) with Symantec Threat Center.

SWG has a valid content filter license.