Cannot remove Mobile Security app from Android device

Products

• Mobile Management

Issue/Introduction

Cannot uninstall because this package is an active device administrator.

Cannot uninstall because this package is an active device administrator.

Cause

The Symantec Mobile Security package is an active device administrator.

Resolution

To remove the SMS (Symantec Mobile Security) Agent from an Android device running 4.x:

1. Go to the all applications menu, select and hold the SMS Agent app until the “Uninstall” option appears above.
2. Drag the Icon to the uninstall option and select OK when prompted whether to remove the app.
3. The SMS Agent must be removed as a device administrator before being able to be fully removed from the device; when prompted select “Manage Device Administrators” and remove the check box next to Mobile Security.
4. Now that the SMS Agent has been removed as an administrator, repeat steps 1 and 2.

See attachment for a pictorial representation of the above steps.

Applies To

Android 4.X