To remove the SMS (Symantec Mobile Security) Agent from an Android device running 4.x:
- Go to the all applications menu, select and hold the SMS Agent app until the “Uninstall” option appears above.
- Drag the Icon to the uninstall option and select OK when prompted whether to remove the app.
- The SMS Agent must be removed as a device administrator before being able to be fully removed from the device; when prompted select “Manage Device Administrators” and remove the check box next to Mobile Security.
- Now that the SMS Agent has been removed as an administrator, repeat steps 1 and 2.
See attachment for a pictorial representation of the above steps.