Generate the RESTful Webservice API documentation for CA Service Desk Manager 14.1


Article ID: 15829


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


The Restful webservice API documentation for CA Service Desk Manager is not shipped with the out of the box product.
But, in case you want to create your own SDM RESTful webservice application, you may need the sample syntax how to use the interface functions.
To create the documentation you must run the pdm_rest_util command and copy the "jax-doclets-0.9.0.jar" file/archive to the sdm java\lib.

The jar file is not shipped with CA Service Desk Manager. So you have to "GOOGLE" for it or use the CA communities link below.

I can't find the CA service Desk Manager (SDM) RESTFUL webservice API documentation?

How can I find it? 


W2k12; MS-SQLw2k14; SDM 14.1.02; nx.env file varibale points to CA SC (shared components java).Example: NX_JRE_INSTALL_DIR=C:/Program Files (x86)/CA/SC/JRE/1.7.0_10Java Release is 1.7


Needed Environment:



SDM 14.1.02; 

nx.env file varibale points to CA SC (shared components java).

Example: NX_JRE_INSTALL_DIR=C:/Program Files (x86)/CA/SC/JRE/1.7.0_10

Java Release 1.7


Steps to do to generate the RESTful webservice API documentation:

1) download the doclets jar from this community entry:

2) copy "jax-doclets-0.9.0.jar" to %NX_ROOT%/java/lib 

3) stop SDM ; start SDM

4) open a command prompt in administrator mode

5) Run:  pdm_rest_util.cmd –undeploy

6) Run:  pdm_rest_util.cmd –deploy

7) verify that the api documentation is generated


Screenshots showing the result:

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKYkAAO" alt="01_Restful_undeploy.PNG" width="1188" height="347">


<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKYlAAO" alt="02_Restful_deploy.PNG" width="1133" height="228">


<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKYmAAO" alt="03_Rest_api_doc_dir_html_files.PNG" width="1285" height="486">



<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKYnAAO" alt="04_Rest_api_doc_xlm_json_sample.PNG" width="1287" height="550">

Additional Information

Community link:

CA Online documentation link:

17.3 Ship direct documentation for REST API.


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