IT Analytics - Web components functionality.

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Article ID: 158289

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Updated On:

Products

IT Analytics

Issue/Introduction

On Windows 7 (32 bit) machines that also have Microsoft Office 2007 SP3. An unsupported version of the web components has been built-in with SP3 and will not function correctly when trying to view cubes from the console.

There is no error message for the issue. All options and buttons are grayed out.

Cause

Built into Office 2007 is a version 12.0.0.6606 of web components that is not supported by IT Analytics. 

Resolution

Replace the owc11.dll file with the correct version. The file can be taken from another machine that does not have Office 2007 installed with SP3. In this case it was taken from a VM machine. The installed location of the owc11.dll is:

C:\Program files (x86)\Common files\Microsoft Shared\Web Components\11\OWC11.DLL

This should be version (12.0.0.4518) which can be downloaded at:

http://download.microsoft.com/download/c/f/f/cff746cd-f17c-40d8-acf2-50d2200ad28b/owc11.exe

OR

http://www.microsoft.com/en-us/download/confirmation.aspx?id=22276

OR

http://www.microsoft.com/downloads/details.aspx?familyId=7287252C-402E-4F72-97A5-E0FD290D4B76&displaylang=en


Applies To

Symantec Management Platform version 7.1 MP1 and Office 2007 with SP3.