Report Data is not Shown in Symantec Mail Security for Exchange (SMSMSE) Administration Console


Article ID: 158268


Updated On:


Mail Security for Microsoft Exchange


When using the SMSMSE Administration console there is no data displayed in the following sections on the Home tab:

Recent Activity
Total Violations (this will show as a blank section at the top right of the console)
Activity Summary

The following screenshot shows this issue:


In addition when clicking on the Reports tab the following error message is displayed:

No connection could be made because the target machine actively refused it

  • The Windows Application Event Log contains the following Error event:

Log Name:      Application
Source:        Symantec Mail Security Managed Components
Date:          7/23/2013 4:21:00 PM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     Exchange2010

 Time : Friday, July 23, 2013 4:21:00 PM
 Outer Exception Type: System.Net.Sockets.SocketException
 Outer Exception Message: No connection could be made because the target machine actively refused it
 Outer Exception Source: mscorlib


The host file has been modified.

# Copyright (c) 1993-2009 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
#          # source server
#              # x client host

# localhost name resolution is handled within DNS itself.   localhost
# ::1                    localhost


Please make sure that localhost points to - CmafReportSrv.exe is only listening on the IP on port 58081.

If in the host file localhost points to the console tries to contact CmafReportSrv on and you get the error seen above.