SCSP agent installation fails on Red Hat Linux in a different language than English

Products

• Critical System Protection
• Data Center Security Server
• Critical System Protection Client Edition
• Data Center Security Server Advanced

Issue/Introduction

Linux RedHat Enterprise 4

Cannot determine architecture of currently installed version of SYMCcsp

Cause

RPM returns a string in a different language due to local settings, so the SCSP installation fails to determine if package is already installed.

Resolution

Change environment variable "lang" to "en_US.UTF-8"

 

Applies To

Red Hat Enterprise Linux 4.5
Symantec Critical System Protection agent 5.2.7