pdf Attachments with Microsoft Edge

Article Id: 15822

Status: Published

Updated On: 14-02-2018 07:50

Legacy Id: TEC1212791

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

I cannot open open .pdf attachments with Microsoft Edge

Environment:

USRD 14.1, 17.0

Resolution:

Open the file $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml

1. set forceDecompressOnDownload to YES

<param-name>forceDecompressOnDownload</param-name>

<param-value>YES</param-value>

2. add pdf to the list:

<param-name>save_as_dialog_ext</param-name>

<param-value>mp3,eml,doc,zip,gz,tar,xls,rtf,ppt,pps,msg,jpeg,jpg,png,pdf</param-value>

The same changes need to be done in

$NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml

$NX_ROOT\samples\pdmconf\web.xml.tpl