pdf Attachments with Microsoft Edge

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

I cannot open open .pdf attachments with Microsoft Edge

Environment

USRD 14.1, 17.0

Resolution

Open the file $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml 

 

1. set forceDecompressOnDownload to YES 

<param-name>forceDecompressOnDownload</param-name> 

<param-value>YES</param-value> 

 

2. add pdf to the list: 

<param-name>save_as_dialog_ext</param-name> 

<param-value>mp3,eml,doc,zip,gz,tar,xls,rtf,ppt,pps,msg,jpeg,jpg,png,pdf</param-value>

 

The same changes need to be done in

$NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF\web.xml 

$NX_ROOT\samples\pdmconf\web.xml.tpl