Why doesn't Right-Click + Cut/Copy/Paste work when using Chrome or Firefox?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Why doesn't Right-Click + Cut/Copy/Paste work in Chrome for Service Desk Manager?

Environment

Service Desk Manager 17.1 and higher.
Google Chrome or Firefox.

Resolution

When this functionality was implemented, cut/copy/paste was not permitted by the Google Chrome, Firefox browsers and this functionality has not been enhanced since then even though the browsers may support it today. A dialog pop up will present when attempting to right-click and select Cut/Copy/Paste that states the following:

"Current browser does not support Cut, Copy and Paste command."

One can still utilize Ctrl + X, Ctrl + C and Ctrl + V keyboard shortcuts.

Another option is to hold the Ctrl key while right-click to activate the browsers' version of the Cut/Copy/Paste menu, rather than Service Desk version.