Why doesn't Right-Click + Cut/Copy/Paste work when using Chrome or Firefox?

Article Id: 15821

Status: Published

Updated On: 21-02-2020 10:43

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Why doesn't Right-Click + Cut/Copy/Paste work in Chrome for Service Desk Manager?

Environment:

Service Desk Manager 17.1 and higher.
Google Chrome or Firefox.

Resolution:

This method of cut/copy/paste was not certified for Google Chrome or Firefox. A dialog pop up will present when attempting to right-click and select Cut/Copy/Paste that states the following:

"Current browser does not support Cut, Copy and Paste command."

One can still utilize Ctrl + X, Ctrl + C and Ctrl + V keyboard shortcuts.

Another option is to hold the Ctrl key while right-click to activate the browsers' version of the Cut/Copy/Paste menu, rather than Service Desk version.