How to change the email sender address for Quarantine Notifications

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Article ID: 158187

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Updated On:

Products

Messaging Gateway

Issue/Introduction

This article describes how to change the email sender address for Quarantine Notifications

Cause

By default, email spam quarantine notifications are sent from the address [email protected].

If an email notification cannot be accepted by the downstream mail server, it may generate a Delivery Status Notification that will not reach the original sender. Therefore, the Spam Quarantine notifications sender address should be changed to match the internal email domain requisites.

Resolution

Requirement: In order to change the sender address for Spam Quarantine notifications, a Directory Source must be configured in Symantec Messaging Gateway.

When the Directory Source is configured, browse to "Spam" > "Settings" > "Quarantine Settings" and click "Edit" next to "Notification template:"

The screenshot below shows how to find the setting:


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