FEATURE REQUEST: Update policy on Symantec Encryption Desktop from command line

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Article ID: 158173

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Updated On:

Products

Encryption Management Server File Share Encryption Powered by PGP Technology

Issue/Introduction

When using Symantec Encryption Desktop (formerly PGP Desktop) in managed environment you may require policy update on demand in order to speed up your tests. You may use "Update Policy" menu item available for Show Symantec Encryption Desktop icon in system tray in order to update policy manually. But when effective policy does not allow to display Show Symantec Encryption Desktop in system tray you unable to perform policy update.

This feature request would help to introduce command line parameter for PGPTray.exe which will have same functionality as "Update Policy" menu item available for Show Symantec Encryption Desktop icon in system tray.

Cause

Currently policy update performed automatically based on policy settings and on demand through tray icon.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.

Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request.
There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.

Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.

Following workaround may be used in environment where PGP icon in tray is not enabled:

  • Launch Windows Task Manager (Press CNTRL+SHIFT+ESC simultaniously)
  • Select Processes tab
  • Locate PGPTray.exe process
  • Right click on PGPTray.exe proces name and select End Process Tree menu item in order to terminate all PGP related processes
  • Start PGPTray.exe again using Start menu

Following workaround may be used for scripts:

  • Terminate PGPTray.exe process using Taskkill command
  • Start PGPTray from program installation folder

Applies To

Symantec Encryption Management Server 3.3.x

Symantec Encryption Desktop 10.3.x

PGP Universal Server 3.2.x

PGP Desktop 10.2.x