Symantec Messaging Gateway (SMG) generates an alert about usage of the Spam Quarantine disk space but no limit configured

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Article ID: 158168

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Example of alert/notification being generated:

"Symantec Messaging Gateway Alert Notification for [email protected]
Spam quarantine exceeds maximum size threshold (10,737,418,240 bytes). Current disk space utilization is 204% (21,935,362,048 bytes) of the configured maximum size."

Quarantine limits under Spam->Quarantine Settings are not set and configured with default settings.

Alerts settings under Administration->Settings->Alerts->Disk Space are enabled by default for the setting "Usage of the maximum configured disk space for Spam Quarantine exceeds" and set to 120%

Resolution

This has been confirmed as "working as designed" situation by Symantec engineering team. SMG official documentation will be updated to also reflect this state.