Buttons get frozen on Symantec Encryption Management Server randomly

Products

• Symantec Products

Issue/Introduction

The “Test connection” button or any other buttons on the server does not respond after clicking on it.

Cause

Probable Cause

This is due to missing files in the /var/tomcat folder after the update was applied to the server.
 

Resolution

The issue is resolved by recreating the omc folder on the server via the SSH.

To take SSH connection to the Universal Server, follow the link below.

http://www.symantec.com/docs/TECH149673

Type the following at the command line prompt:
 1. pgpsysconf --stop tomcat
 2. rm -rf /var/tomcat/webapps/omc
 3. pgpsysconf --start tomcat
 4. pgpsysconf --apache

These commands will force the Tomcat servlet to unpack a fresh copy of the omc web application. It should take less than 30 seconds for the Tomcat servlet to discover the missing omc folder and recreate it.

Applies To

Symantec Encryption Management Server 3.2.0 (formerly PGP Universal Server 3.2.1.x or later)