BUG REPORT: Missing or duplicated entries in WDE activity report for users with more than one device

Products

• Symantec Products

Issue/Introduction

The WDE activity report on the Symantec Encryption Management Server may miss or contain duplicate entries.

This issue can occur for WDE clients with more than one device.

Missing or duplicate entries in the WDE activity report.

Cause

Defect in product causing incorrect calculation for WDE devices.

Resolution

Upgrade to Symantec Encryption Management Server 3.3.0 MP2 or above.

"The Symantec Drive Encryption Activity report now shows the correct number of entries for users with more than one device, with no missing or duplicated entries. [3179889]"

Applies To

Symantec Encryption Management Server 3.x with many users and multiple devices per user.