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Survey Feedback Notification Email for ServiceDesk 7.5
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Article ID: 158136
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Updated On:
Products
ServiceDesk
Issue/Introduction
In ServiceDesk 7.5 a lot of e-mail notification processes are directly handled by automation rules but some of the features like Survey Email/ Feedback Notification required additional customization or modification directly on the Workflow project.
Resolution
See attached PDF document for detailed instructions, including screen shots, on how to make the necessary modifications.