Using a WDRT on Mac with Symantec Drive Encryption 10.3.0 MP2 will prompt user to change passphrase twice

book

Article ID: 158131

calendar_today

Updated On:

Products

Drive Encryption

Issue/Introduction

In previous versions of Symantec Drive Encryption, using a WDRT would not allow the user to change the passphrase (see KB TECH198597).  After using a WDRT on Mac with Symantec Drive Encryption 10.3.0 MP2, the user will be prompted twice to reset the passphrase, instead of the expected once.

 

Resolution

 Although the prompt to reset the passphrase twice appears, resetting the passphrase the first time is sufficient.  Clicking Cancel on the second prompt is just fine and will, in fact, reset the passphrase properly.

 

This issue has been resolved in Symantec Drive Encryption version 10.3.1.