VIP Access Desktop Unable to Update

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Article ID: 158117

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Updated On:

Products

VIP Access for Desktop

Issue/Introduction

Customer getting message that VIP Update is available, however, when the customer tries to update, it fails.

 

Cause

The checkbox, "Protect my computer and data ..." was preventing VIP access update. It must be unselected it in order to update properly.

Resolution

The checkbox, "Protect my computer and data ..." was preventing VIP access update. It must be unselected it in order to update properly.