[SCSP] Symantec Critical System Protection LiveUpdate Error

Products

• Critical System Protection

Issue/Introduction

While running LiveUpdate from the Symantec Critical System Protection Console, an error appears.

1)
Error: Cannot access file C:\Program Files (x86)\Common Files\Symantec Shared\Java LiveUpdate\jlu.jar
class java.io.IOException
The system cannot find the path specified

and/or

2)
Error: Cannot access file C:\Program Files (x86)\Common Files\Symantec Shared\Java LiveUpdate\jlu.jar
class java.io.IOException
Access is denied

Cause

The error 1) occurs because the folder Java LiveUpdate does not exist.
The error 2) occurs if the folder exists but lacks permissions.

Resolution

1. Create manually the folder Java LiveUpdate in C:\Program Files (x86)\Common Files\Symantec Shared\,
2. Edit Permissions from Properties > Security and give Full Control to logged in user.

LiveUpdate will now run normally.

Related articles:

Critical System Protection LiveUpdate error: Unrecoverable error, jlu was unable to find the JNI dll.:LiveUpdate Error

You are getting message "Unable to Store Certificate" When you try to logon to Symantec Critical System Protection (SCSP) console

Applies To

Windows:
- Windows Server 2008
- Windows Server 2012

Symantec Critical System Protection:
- 5.2.9 RTM
- 5.2.9 MP1
- 5.2.9 MP2