Symantec Critical System Protection Web Console Internal Error

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Article ID: 158105

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Updated On:

Products

Critical System Protection

Issue/Introduction

The access to the Symantec Critical System Protection Web Console fails with below error.

"AjaxSwing Error

Web Console Internal Error

Check log file for details and the stack trace.

You can increase the tracing level by setting TraceMgr.level=10 in conf/TraceMgr.properties file

Check Environment Information to make sure that your setup is correct."

 

Resolution

From the server hosting the SCSP Management Server:

1. Browse to C:\Program Files (x86)\Symantec\Critical System Protection\Server\Ajaxswing\conf,
2. Open the file TraceMgr.properties in Notepad,
3. Look for com.creamtec.core.TraceMgr.level  = 2 and replace the value "2" with "10",
4. Restart the Symantec Critical System Protection Server service to apply the modification.

The access to the SCSP Web Console should now work.

SCSP Web Console: https://<server>:8081/webui/apps/scsp

 

Related Aritcles

Symantec Endpoint Protection Manager web console will not load if Symantec Critical System Protection Server 5.2.4 or 5.2.5 are installed

Is installing the SCSP Server/Console and the SEPM on the same server supported?


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