Symantec Endpoint Protection Manager (SEPM) is unable to download the content updates.
Starting LiveUpdate manually via "Start" > "Run" > 'luall.exe' shows the following errors
LU1806: "LiveUpdate was not able to install any of the [number] updates that you selected"
LU1825: "LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update"
LU1845: "This product was not updated due to a processing error."
LU1853: "Beim Erhalt Ihrer Updates ist bei LiveUpdate ein interner Fehler aufgetreten."
LU1875: "This update failed during its preprocessing welcome text phase"
These errors can also be found in the "log.liveupdate"
Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate"
"C:\ProgramData\Symantec\LiveUpdate"
The following error can be found in "<Path>\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\SesmLu.log"
05/24 11:57:10 [0620:212c] INFO(Med) ProductUtil Response code: 0x0
05/24 11:57:10 [0620:212c] INFO(Med) SesmLu Server successfully published LU inventory.
05/24 11:57:10 [0620:212c] INFO(Low) ProductUtil ConfProp: scm.agent.root=C\:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection Manager\\data
05/24 11:57:10 [0620:212c] INFO(Low) ProductUtil Data root = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data
05/24 11:57:10 [0620:212c] NONE SesmLu SesmLuObjects Unable to read C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\content\LuConfig.xml xml document
05/24 11:57:10 [0620:212c] NONE SesmLu SesmLuObjects Unable to read C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\content\LuSesmContentCatalog.xml xml document
05/24 11:57:10 [0620:212c] NONE SesmLu SesmLuObjects Error deserializing LuSesmContentCatalog.xml. ErrorCode:00000002
05/24 11:57:10 [0620:212c] NONE SesmLu SesmLuObjects Fail to create ContentCatalog object
05/24 11:57:10 [0620:212c] ERROR SesmLu Failed to initialize SesmContentCatalog.at SesmLu.cpp[132]
05/24 11:57:10 [0620:212c] ERROR SesmLu Failed to initialize SesmLu. Aborting.at SesmLu.cpp[678]
05/24 11:57:10 [0620:212c] INFO(Med) SesmLu PreSession callback... finished. Result: 0x80004005
05/24 11:57:11 [0614:1c60] INFO(Med) SesmLu OnLuNotify(0x10, {718D8EA0-0AB4-F6D4-0039-BF12EE016BC2}) -> WelcomeText callback invoked...
Corrupt/ missing LiveUpdate configuration files in "<path>:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\content\":
Backup the following files
Applies To
Symantec Endpoint Protection Manager 12.1.x