While reassigning a ticket if we type some justification then try to edit it before confirmation the typed text is missing. Here are the steps to reproduce the issue:
1) Open an incident
2) Click on Reassign Incident
3) Type a justification and reassign it to a user
4) If we want to edit the justification at this point and we click on "Edit" button
5) It returns to the previous screen however the justification is missing.
Known Issue: The path for Edit option is re-tracked in the Incident Management workflow project
Edit the workflow project for Incident Management.
Please follow the below steps or refer to the attached word document for steps with the screenshots: