Unknown error 80004005 when attempting to deploy changes to the 'Auto-Protect' settings in Symantec Mail Security for Microsoft Exchange

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Article ID: 158083

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

When attempting to deploy changes to the Symantec Mail Security for Microsoft Exchange (SMSMSE) Auto-Protect Settings, the SMSMSE console displays a pop-up error "Unknown error 80004005". Changes appear to deploy successfully despite the error.

Cause

 UAC is preventing the logged in user from accessing the contents of the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\VirusScan\TransportExclusion registry key.

Resolution

 Symantec is aware of this issue, please subscribe to this document for further updates on this issue.

Workaround

When launching the SMSMSE console, right click and Select "Run as administrator"

OR

  1. Open the registry editor and navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\VirusScan.
  2. Right click the VirusScan key and select Permissions.
  3. Add "Full control" to the Authenticated users group.

Applies To

Server 2008 or greater with User Account Control (UAC) enabled.