Liveupdate within the CCS 11 console does not display the correct latest updates and installed versions.

Article Id: 158067

Status: Published

Updated On: 07-06-2013 05:14

Legacy Id: TECH206876

Products:

Control Compliance Suite Unix , Control Compliance Suite Windows

Issue/Introduction:

currently liveupdate in CCS does not display the correct latest updates and installed versions.

Even when you run checkupdates within the product or luall.exe

Cause:

Liveupdate maybe being running through SEP or LUA and not locally.

Resolution:

To determine:

Gathered files to determine liveupdate configuration:
Log.LiveUpdate-The LiveUpdate log file Log.liveupdate contains information regarding everything that is done when liveupdate runs.
Product.Inventory.LiveUpdate
Settings.LiveUpdate

The files are located;

Windows 2003: C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

Windows 2008: C:\ProgramData\Symantec\LiveUpdate

Get a copy of the settings.LiveUpdate file;

Examine the file ''Settings.Liveupdate'' from both CCS application servers. This file will indicate where the server goes to retrieve its updates.

for Windows 2003 Server the path is:

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

For Win 2008 the path is:

C:\ProgramData\Symantec\LiveUpdate