Liveupdate within the CCS 11 console does not display the correct latest updates and installed versions.

Products

• Control Compliance Suite Unix
• Control Compliance Suite Windows

Issue/Introduction

currently liveupdate in CCS does not display the correct latest updates and installed versions. 

currently liveupdate in CCS does not display the correct latest updates and installed versions. 
 

Even when you run checkupdates within the product or luall.exe

Cause

Liveupdate maybe being running through SEP or LUA and not locally.
 

Resolution

To determine:

Gathered files to determine liveupdate configuration:
Log.LiveUpdate-The LiveUpdate log file Log.liveupdate contains information regarding everything that is done when liveupdate runs.
Product.Inventory.LiveUpdate
Settings.LiveUpdate

The files are located;

Windows 2003: C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

Windows 2008: C:\ProgramData\Symantec\LiveUpdate

Get a copy of the settings.LiveUpdate  file;

Examine the file ''Settings.Liveupdate'' from both CCS application servers.  This file will indicate where the server goes to retrieve its updates.
 
for Windows 2003 Server the path is:
 
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate
 
For Win 2008 the path is:
 
C:\ProgramData\Symantec\LiveUpdate