Symantec Mobile Management Device Agent Compatibility Matrix

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Article ID: 158051

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Updated On:

Products

Mobile Management

Issue/Introduction

The Symantec Mobile Management device agents are only compatible and supported with specific builds of Mobile Management.  It's important to maintain this compatibility between SMM environments, the device OS and the device agents.

Resolution

Symantec Mobile Management for Configuration Manager- Android agent

SMM for CM / Android Android Agent 1.0.4541 Android Agent 1.0.4644 Android Agent 1.0.4738 Android Agent 1.0.4898 Android Agent 1.0.5039 Android Agent 1.0.5052
Athena v5.2 Compatible Compatible Not supported Not supported Not supported Not supported
SMM for CM 7.2 MR1 Compatible Compatible Not supported Not supported Not supported Not supported
SMM for CM 7.2 SP1 Compatible Compatible Compatible Not supported Not supported Not supported
SMM for CM 7.5 Compatible Compatible Compatible Not supported Not supported Not supported

 

Symantec Mobile Management for Symantec Management Platform (SMP) - Android Agent

SMM for SMP / Android Android Agent 1.0.4541 Android Agent 1.0.4644 Android Agent 1.0.4738 Android Agent 1.0.4898 Android Agent 1.0.5039 Android Agent 1.0.5052
SMM for SMP 7.1 SP1 N/A N/A N/A N/A N/A N/A
SMM for SMP 7.2 / MR1 Compatible Compatible Not supported Not supported Not supported Not supported
SMM for SMP 7.2 SP1 Compatible Compatible Compatible Not supported Not supported Not supported
SMM for SMP 7.2 SP2.1 Not Compatible Compatible Compatible Compatible Not supported Not supported
SMM for SMP 7.2 SP3 Not Compatible Not Supported Compatible Compatible Compatible Compatible

 

Symantec Mobile Management for Configuration Manager - iOS Agent

SMM for CM / iOS Athena v5.2 iOS Agent iOS Agent 1.0.4536 iOS Agent 1.0.4646 iOS Agent 1.0.4716 iOS Agent 1.0.4857 iOS Agent 1.0.4962 iOS Agent 1.0.5025 iOS Agent 7.5
(app-store)
iOS Agent 7.6
(app-store)
Athena v5.2 Compatible Compatible Not compatible Not supported Not compatible Not compatible Not compatible Not compatible Not compatible
SMM for CM 7.2 MR1 Not supported Compatible Compatible* Not supported Not compatible Not compatible Not compatible Not compatible Not compatible
SMM for CM 7.2 SP1 Not supported Compatible* Compatible Compatible Not supported Not compatible Not compatible Not compatible Not compatible
SMM for CM 7.5 Not supported Not supported Not supported Compatible Not supported Not compatible Not compatible Not supported Not compatible

* Applications need to be "side-loaded". 

Symantec Mobile Management for Symantec Management Platform (SMP) - iOS Agent

SMM for SMP / iOS iOS Agent 1.0.4402 iOS Agent 1.0.4536 iOS Agent 1.0.4646 iOS Agent 1.0.4716 iOS Agent 1.0.4857 iOS Agent 1.0.4962 iOS Agent 1.0.5025
(in-house)
iOS Agent 7.4 iOS Agent 7.5 iOS Agent 7.6
(app-store)
SMM for SMP 7.1 SP1  Compatible Not compatible  Not compatible  Not compatible  Not compatible  Not compatible  Not compatible Compatible Not supported Not compatible
SMM for SMP 7.2 / 7.2 MR1  Not compatible Compatible   Compatible* Not supported  Not supported  Not compatible  Not compatible Compatible Compatible Not compatible
SMM for SMP 7.2 SP1 Not compatible Compatible*  Compatible  Compatible   Not supported Not compatible Not compatible Compatible Compatible Not compatible
SMM for SMP 7.2 SP 2.1  Not compatible Not supported  Compatible  Compatible  Compatible 

Compatible **

Compatible **,♦♦ Compatible Compatible Compatible **,♦♦
SMM for SMP 7.2 SP3 Not compatible Not supported  Not supported  Not supported  Compatible Compatible ** Compatible ** Not compatible Compatible ** Compatible **

* Applications need to be "side-loaded". 

** Compatible with iOS 7

♦♦ iOS 7 Point-fix is required. Please see www.symantec.com/docs/TECH209914


 

Symantec Mobile Management iOS Agent OS Compatibility

SMM iOS Agent / iOS iOS Agent 1.0.4716 iOS Agent 1.0.4857 iOS Agent 1.0.4962
(in-house)
iOS Agent 7.5
(App Store)
iOS Agent 7.6
(App Store)*
iOS Agent 1.0.5025
(in-house)*
iOS 5 releases Compatible Compatible Compatible Compatible Not Compatible Not Compatible
iOS 6 releases Compatible Compatible Compatible Compatible Compatible Compatible
iOS 7 releases Not Compatible Not Compatible Compatible Not Compatible Compatible Compatible

 * - Upgrade to this agent requires device re-enroll.

 

 Symantec Mobile Management for Configuration Manager - Windows Phone Agent

SMM for CM / WP WP agent v1.0 WP agent v1.0.0.1 (1.0.4630)
Athena v5.2 N/A N/A
SMM for CM 7.2 / 7.2 MR1 N/A N/A
SMM for CM 7.2 SP1 Compatible Compatible
SMM for CM 7.5 Compatible Compatible

 

Symantec Mobile Management for Symantec Management Platform (SMP) - Windows Phone Agent

SMM for SMP / WP WP agent v1.0 WP agent v1.0.0.1 (1.0.4630)
SMM for SMP 7.1 SP1 N/A N/A
SMM for SMP 7.2 / 7.2 MR1 Compatible Compatible
SMM for SMP 7.2 SP1 Compatible Compatible
SMM for SMP 7.2 SP 2.1 Compatible Compatible
SMM for SMP 7.3 Compatible Compatible

 


Applies To

Symantec Mobile Management

Android, iOS, Windows Phone devices