In an Advanced Availability environment, on which server should the pdm_k_reindex command be run?

Article Id: 15805
Status: Published
Updated On: 14-02-2018 07:50
Legacy Id: TEC1615823
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

In an Advanced Availability (AA) configuration, the following singleton processes that are associated with the Knowledge component run on the Background server:

  • Knowledge Management Search Daemon (bpebr_nxd)
  • Knowledge Management/Keyword Indexing Daemon (bpeid_nxd)
  • Knowledge Management FAQ Ratings Daemon (bu_daemon)
  • Knowledge Report Card Daemon (krc_daemon)


When it is necessary to run pdm_k_reindex, on which AA server should it be run?

Environment:

CA Service Desk Manager, Advanced Availability configuration

Resolution:

Run the pdm_k_reindex command on the Background server.

 

 

Additional Information:

CA SDM Server Components

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