In an Advanced Availability environment, on which server should the pdm_k_reindex command be run?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

In an Advanced Availability (AA) configuration, the following singleton processes that are associated with the Knowledge component run on the Background server:

• Knowledge Management Search Daemon (bpebr_nxd)
• Knowledge Management/Keyword Indexing Daemon (bpeid_nxd)
• Knowledge Management FAQ Ratings Daemon (bu_daemon)
• Knowledge Report Card Daemon (krc_daemon)

When it is necessary to run pdm_k_reindex, on which AA server should it be run?

Environment

CA Service Desk Manager, Advanced Availability configuration

Resolution

Run the pdm_k_reindex command on the Background server.

 

 

Additional Information

CA SDM Server Components

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