MQE upgrade failed due to Failed to copy BVNTError.dll. Reason: The process cannot access the file because it is being used by another process.

Products

• Control Compliance Suite Exchange
• Control Compliance Suite Windows

Issue/Introduction

MQE upgrade failed due to Failed to copy BVNTError.dll. Reason: The process cannot access the file because it is being used by another process.

 

Copying file (C:\Users\sym_ccs\AppData\Local\Temp\2\HOSTNAME\BVNTError.dll) to destination (\\HOMSTNAME\<installation>\Program (file://HOSTNAME/INSTALLATION DRIVE$/Program) Files\Symantec\BVNTQE\BVNTError.dll)Failed to copy BVNTError.dll. Reason: The process cannot access the file because it is being used by another process.

 

Failed to copy BVNTError.dll. Reason: The process cannot access the file because it is being used by another process.

 

Copying file (C:\Users\sym_ccs\AppData\Local\Temp\2\HOSTNAME\BVNTError.dll) to destination (\\HOMSTNAME\<installation>\Program (file://HOSTNAME/INSTALLATION DRIVE$/Program) Files\Symantec\BVNTQE\BVNTError.dll)Failed to copy BVNTError.dll. Reason: The process cannot access the file because it is being used by another process.

 

process explorer does not disply any other processes using the dll.

Cause

unknown

Resolution

 

Steps to apply BVNT QF manually:

 

1. Stop "CCS Support Service"

2. Stop "CCS BV Query Engine" service

3. Rename/Delete:

               bvnterror.dll

               bvntobjects.dll

               ecsdb.dll

4. Copy all the QF files (good) over to the

 

local machine

5. Restart the 2 services