Issue/Introduction:
MQE upgrade failed due to Failed to copy BVNTError.dll. Reason: The process cannot access the file because it is being used by another process.
Copying file (C:\Users\sym_ccs\AppData\Local\Temp\2\
HOSTNAME\BVNTError.dll) to destination (
\\HOMSTNAME\<installation>\Program (
file://HOSTNAME/INSTALLATION DRIVE$/Program) Files\Symantec\BVNTQE\BVNTError.dll)Failed to copy BVNTError.dll. Reason: The process cannot access the file because it is being used by another process.
Failed to copy BVNTError.dll. Reason: The process cannot access the file because it is being used by another process.
Copying file (C:\Users\sym_ccs\AppData\Local\Temp\2\
HOSTNAME\BVNTError.dll) to destination (
\\HOMSTNAME\<installation>\Program (
file://HOSTNAME/INSTALLATION DRIVE$/Program) Files\Symantec\BVNTQE\BVNTError.dll)Failed to copy BVNTError.dll. Reason: The process cannot access the file because it is being used by another process.
process explorer does not disply any other processes using the dll.
Resolution:
Steps to apply BVNT QF manually:
1. Stop "CCS Support Service"
2. Stop "CCS BV Query Engine" service
3. Rename/Delete:
bvnterror.dll
bvntobjects.dll
ecsdb.dll
4. Copy all the QF files (good) over to the
local machine
5. Restart the 2 services