When IE zoom level is above 100%, right-click operations do not always occur on an item right-clicked but often on a highlighted item instead.

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Article ID: 158038

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Updated On:

Products

Symantec Products Management Platform (Formerly known as Notification Server) Notification Server Agent for Macintosh (Altiris)

Issue/Introduction

1. Increase the zoom level of Internet Explorer (IE) above 100%.

2. Select an item in the tree view, for example, Jobs and Tasks.

3. Right click another item and perform a right-click operation ("Clone" or "New > Folder", for example).

4. Often, but not always, the operation is carried out on the selected item (highlighted in blue) but not the item right-clicked.

No errors can be seen in Symantec Log Viewer.

Resolution

The issue is targeted to be fixed in ITMS 7.5. A workaround is to set IE Zoom to 100%.


Applies To

1. Symantec ITMS 7.1 SP2 / SP2 MP1.

2. Internet Explorer 7/8/9.