How do I run a diagnostics test on the Web Gateway failover Network card?

Products

• Web Gateway

Issue/Introduction

You suspect a physical issue with the Silicom PEG2BPi5 or PEG4BPi Physical bypass 2 or 4 port Network Card used on the Symantec Web Gateway 8450 and 8490 appliances. You wish to know how to run a diagnostics check of these cards.

Resolution

The ISO file to run a Network card diagnostic check can be obtained from Symantec support.

The instructions are as follows:

1. Burn the ISO to a CD-ROM.
2. Connect a screen and keyboard to the SWG appliance.
3. Boot the SWG on the CD-ROM.
4. The screen will display the readme after which it will show relevant all cards detected.
5. Connect a straight (standard) network cable between the two ports of a bypass pair.
6. Run the batchfile "2bpi5.bat 1 2" where 1 & 2 are the detected card numbers.
7. Note the results of each test (may require photos of screen output for verification).