BUG REPORT: Internal Smartcard reader Dell Latitude E6530 doesn't function at bootguard

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Article ID: 158011

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Updated On:

Products

Drive Encryption

Issue/Introduction

Internal Broadcom Smartcard Reader on Dell Latitude E6530 does not function properly with Symantec Encryption Desktop bootguard authentication.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Known Workaround:

Disable the internal Webcam in the bios. This will allow the smartcard reader to function properly with Symantec Encryption Desktop bootguard.


Applies To

Symantec Encryption Desktop 10.3.0mp1