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Not receiving registration e-mail, e-mail invites, or password resets from Symantec Mobility Suite


Article ID: 157998


Updated On:


Mobility Suite


E-mails are not being received for either the Symantec Mobility Suite tenant registration, user invitations, and/or user password resets.



This is likely due to the customer's e-mail servers not accepting mail from Symantec Mobility Suite's e-mail system.



Ensure the company's e-mail servers are configured to allow e-mail from the following sources:

  • *

If e-mails are still not being received after the above information has been whitelisted, contact Symantec Enterprise Technical Support as further action may be required.

Applies To

  • Symantec Mobility Suite  (SaaS)