Not receiving registration e-mail, e-mail invites, or password resets from Symantec Mobility Suite

Products

• Mobility Suite

Issue/Introduction

E-mails are not being received for either the Symantec Mobility Suite tenant registration, user invitations, and/or user password resets.

   

Cause

This is likely due to the customer's e-mail servers not accepting mail from Symantec Mobility Suite's e-mail system.

  

Resolution

Ensure the company's e-mail servers are configured to allow e-mail from the following sources:

• 208.115.239.221
• o1.email.symantec.appcenterhq.com
• 198.21.0.169
• *symantec.com

If e-mails are still not being received after the above information has been whitelisted, contact Symantec Enterprise Technical Support as further action may be required.

Applies To

• Symantec Mobility Suite  (SaaS)