Unable to create PGP Portable.

Products

• Symantec Products

Issue/Introduction

When trying to create PGP Portable the application crashes and gives the below error.

PGP Portable Creator has stopped working

 

 

From the event Viewer got the below details of the error:

 

Faulting application name: PGPpdCreate.exe, version: 10.2.1.5033, time stamp: 0x509772fe 

Faulting module name: PGPwdesdk.dll, version: 10.2.1.5033, time stamp: 0x50977213 

Exception code: 0xc0000005 

Fault offset: 0x00011388 

Faulting process id: 0x306c 

Faulting application start time: 0x01ce4b5229798c0b 

Faulting application path: C:\Program Files (x86)\PGP Corporation\PGP Desktop\PGPpdCreate.exe 

Faulting module path: C:\Windows\system32\PGPwdesdk.dll 

Report Id: 716aaf5d-b745-11e2-ae98-f0def1974f50 

 

Resolution

Symantec released the fix on PGP Desktop 10.3. Upgrading to this version will fix this issue.

Applies To

PGP Desktop 10.2.1 MP5 managed enviornment.