Endpoint Protection Firewall does not function with Citrix Provisioning Server

Products

• Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) Firewall feature does not function with Citrix Provisioning Server.

The following events occur:

• During creating an image with Imaging Wizard, an error occurs and it fails.
• The tray icon of the Target Device on the client shows red X mark and the status of the Target device can not be active.
• SEP Firewall does not work correctly as set, although SEP client UI indicates that SEP Firewall is active.

 

Environment

• Provisioning Server 6.0 / 6.1
• Symantec Endpoint Protection 12.1 & 14.0 
• Symantec Endpoint Protection Small Business Edition (SEP SBE) 12.1

Resolution

This is a known problem when SEP Network Threat Protection Firewall is installed.

Workaround

1. Install SEP without Network Threat Protection Firewall feature

See: NDIS Filter Driver from Third Party Product on Target Device Interferes with Connection to Provisioning Services