Attempting to deploy an image fails with error: “Unable to manage the distribution points for package

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Article ID: 157982

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Updated On:

Products

Deployment Solution

Issue/Introduction

The image is not replicated to the Site Servers In the logs, there is a warning for: “Unable to manage the distribution points for package “XXXXXX.gho” (Guid {}).

Log File Name: C:\ProgramData\Symantec\SMP\Logs\a170.log

Priority: 2
Date: 07/05/2013 09:00:18
Tick Count: 780308890
Host Name: XXXXXX
Process: AeXSvc (16360)
Thread ID: 189
Module: AeXSVC.exe
Source: Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints
Description: Unable to manage the distribution points for package "XXXXXX.gho" (Guid XXXXXX.gho (2a3866dd-25ef-41e0-8d99-621520272215)). Reason: System.IO.IOException: An unknown error has occured while accessing path '\\SMP\\deployment\task handler\image\15c6798a-dbcf-4f9f-b2bf-92c53876f772'.
   at Altiris.Common.IO.LongPathDirectory.Exists(String path)
   at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints(PackageItem pkgItem)

Cause

After creating an image, under the Package and Package server tabs, it adds an extra backslash (\) to the Package location (ie “\\deploymentserver\\deployment\...” instead of “\\deploymentserver\deployment...”. 

Resolution

From the SMP console go to:

Settings >All Settings >Deployment and Migration >Disk Images

In the right side pane, Package Tab, remove the extra slash from the Package and Package Server tabs.  Check the site servers and perform an update to allow them to update the package.