Feature Request: Users included in Distribution List without email address, have to be omitted when sending secure email with Symantec Encryption Desktop


Article ID: 157981


Updated On:


Desktop Email Encryption Encryption Management Server Gateway Email Encryption


When user sends an email to several recipients using distribution list and one of the recipients has no email address, Symantec Encryption Desktop (formerly PGP Desktop) blocks outgoing email to all recipients.
This feature request would help to improve user experience delivering secure email to all distribution list users except those who have no proper email address.

Your message did not reach some or all of the intended recipients.

Subject: <subject>
Sent: <date> <time>

PGP: Message is blocked - recipient email address could not be resolved. Error code: [0xa1010013].

The original message is embedded in this non-delivery report. Click Send Again to see the original text and have the opportunity to re-send the message. If the problem persists and you still receive another non-delivery report, please contact your administrator for details.

Error Details:

Your message cannot be delivered because SMTP address(es) of some recipient(s) present in a distribution list could not be resolved.


Symantec Corporation is committed to product quality and satisfied customers.  This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product. 

Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request. There is no committed date for this request from the Endpoint Encryption Product Management team, nor from the Endpoint Encryption Engineering team at this time.

Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.

Applies To

Symantec Encryption Desktop 10.2.x, 10.3.x

Microsoft Windows family systems