Failure to establish hierarchy. Error: Could not find any resources appropriate for the specified culture or neutral culture.

Products

• IT Management Suite

Issue/Introduction

When attempting to establish a hierarchal relationship between a parent and child SMP server, after completing the last step, the process immediately fails with the following generic error box:

Hierarchy Node Process failed. Please review the logs for details.

IIS also returned error 500 (internal server error) when the process was attempting to hit: 
 /Altiris/NS/Admin/Configuration/Hierarchy/dlgNodeConfigurationProgress.aspx

 

 The underlying error was the following:

Could not find any resources appropriate for the specified culture or the neutral culture. Make sure "System.Runtime.Remoting.Messaging.StackBuilderSink.resources" was correctly embedded or linked into assembly "mscorlib" at compile time or that all the satellite assemblies required are loadable and fully signed.

 

Environment

ITMS 7.x, 8.x

Cause

The KMS files (under C:\ProgramData\Symantec\SMP\KMS) on the target server had originated from an installation on another server and had since been manually copied over to the new server. As a result they were neither registered nor were they functional.  Usually there will be errors in the logs of the target server indicating a problem with finding *.KMS files.

At the time the attempt to establish the hierarchy was made, the server initiating the request required a response using NS.WebServiceCredential.kms but the target server was unable to complete the request.

 

Resolution

Try the following:

1. Log onto the server who's KMS files are the problem.
2. Delete or move all files in the KMS folder beginning with NS.* (under C:\ProgramData\Symantec\SMP\KMS)
3. Run a reconfiguration using SIM (Symantec Installation Manager) on the Symantec Management Platform