Processing very large distribution lists might cause the Messaging Gateway MTA to restart

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Article ID: 157962

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When delivering messages to the distribution lists larger than forty-thousand entries (40,000), the Symantec Messaging Gateway MTA may exit and restart.

Cause

When Messaging Gateway is configured to do distribution list expansion via the Administration -> Directory Integration page, the mail server creates duplicates of the original message in a process known as bifurcation. This is to allow group policies to be applied on a per recipient basis. For large distribution lists this process can cause the creation of a large number of entries in the message queue and increases memory utilization by the MTA process which can trigger a restart of the service.

Resolution

This issue has been addressed with the SMG v10.0.2 release. Distribution list expansion and a number of other message handling processes have been optimized to prevent large distribution lists from destabilizing the MTA process.