Even we are sure on the password of contact, we may have an error on the authentication problem
Logon to ServiceDesk immediately after the startup may fails. We got the error AHD04043:The user name or password you entered is not correct. Please try again.
Service Desk Manager r 12.9 , r14.1.x, r17.1.x and 17.2.x
We would verify if the problem is with EEM not available
1/ Verify if you have EEM integrated
NX.env would contains
@NX_USE_EIAM_AUTHENTICATION=Yes
src="/servlet/servlet.FileDownload?file=0150c000004AKboAAG" alt="2.jpg" width="689" height="164">
2/ Verify these two services are running on EEM server
CA iTechnology iGateway 4.7
CA Directory - itechpoz
src="/servlet/servlet.FileDownload?file=0150c000004AKbqAAG" alt="4.jpg" width="638" height="273">
3/ If EEM is up, check if EEM server is reachable.
src="/servlet/servlet.FileDownload?file=0150c000004AKbpAAG" alt="3.jpg" width="968" height="555">
To make sure EEM available when ServiceDesk will be started, we could start the EEM setvice in automatic mode and ServiceDesk service "automatic delayed"