Unable to load AD import rules page

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Article ID: 157954

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Problem occurs after upgraded to SMP 7.1 SP2 MP1.1
Actions > Discover > Import Microsoft Active Directory.

This error message appears on the SMP Console.

Call to web service method GetRuleDescriptionHtml failed. Error Code: soap:Client Error Description: Error occurred ---> Method not found: 'System.Collections.Hashtable Altiris.DirectoryServices.DirectoryImport.DirectoryImportSettings.GetClassesForResourceType(System.Guid)'.

Resolution

Run the repair of MSI.

\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris

To repair directory services run:
msiexec /i altiris_directoryservices_7_1_sp2_mp1_x64.msi SKIPAIM=1

 


Applies To

ITMS 7.1 SP2 MP1.1

Attachments